At AmpUp, we help businesses gain a competitive edge with a suite of powerful metrics.
Here are six crucial KPIs that AmpUp monitors and how we provide actionable data to optimize operations:
1. Station Uptime
◼️ Definition: Measures the percentage of time a charging station is operational and available for use. High uptime reflects reliability and availability, directly affecting customer satisfaction.
◼️ AmpUp Advantage: With 20% higher uptime than the industry average, thanks to rigorous in-house unit testing, AmpUp ensures a reliable and consistent charging experience for all users.
2. Charging Session Success Rate
◼️ Definition: This metric tracks the percentage of charging sessions that start and complete without issues. It is a key indicator of station reliability and user satisfaction.
◼️ AmpUp Advantage: Achieving an impressive 98.5% success rate, AmpUp delivers seamless charging with minimal interruptions, enhancing user experience and reducing frustration.
3. Energy Delivered (kWh)
◼️ Definition: Measures the total amount of energy dispensed by chargers over a given period. It helps evaluate the station's energy usage and supports sustainability metrics.
◼️ Why It Matters: High energy delivery indicates increased demand and usage, which can help businesses gauge station performance and energy efficiency.
4. Customer Satisfaction
◼️ Definition: Measured through customer feedback tools such as Net Promoter Score (NPS) and surveys, this KPI helps gauge user sentiment and overall satisfaction.
◼️ AmpUp Advantage: With high uptime and reliable session success rates, AmpUp stations drive high customer satisfaction, encouraging repeat usage and positive word-of-mouth.
5. Utilization Rate
◼️ Definition: The percentage of time that a charging station is in use compared to its availability.
◼️ Why It Matters: High utilization rates signal strong demand for charging stations and can help operators identify high-traffic locations for additional chargers.
6. Environmental Impact
◼️ Definition: Measures the reduction in CO2 emissions and other environmental benefits due to the use of electric vehicles instead of traditional gas-powered vehicles.
◼️ Why It Matters: This KPI helps demonstrate the environmental benefits of EV stations, attracting eco-conscious customers and promoting corporate sustainability.
Advanced Reporting Features
At AmpUp, we provide advanced reporting tools that allow you to monitor KPIs with precision and flexibility.
These reports include the ability to track data over any timeline and focus on specific metrics:
◼️ Sustainability Impact: Track the total emissions saved by your users and the energy used per session to evaluate the environmental benefits of your network.
◼️ Energy Used Per Session: This provides insights into the average energy consumption per user, helping to optimize station efficiency.|
◼️ Advanced Booking: Monitor the frequency and effectiveness of advanced bookings, offering insights into station demand and usage patterns.
◼️ Total Energy Delivered: Gives a cumulative view of the energy delivered by all stations, assisting in energy management and performance forecasting.
◼️ Number of Charging Sessions: Tracks the number of completed charging sessions, helping operators assess demand and plan accordingly.
Why AmpUp?
AmpUp delivers comprehensive, customizable reporting to help you stay ahead in the fast-growing EV charging market. Our KPIs and advanced reports empower you to fine-tune your operations and deliver exceptional service to customers. With a 20% higher uptime and 98.5% session success rate, AmpUp ensures your charging network runs smoothly and efficiently, maximizing both customer satisfaction and profitability.
Ready to optimize your EV charging stations?
Contact AmpUp today to learn more about how our solutions can help your business thrive.
