At AmpUp, we know that EV charger reliability isn’t just about technology; it’s about trust. That’s why we’re committed to the highest EV charging standards and ongoing EV charger maintenance that keep your chargers up and running when they’re needed most.
AmpUp’s compatibility with top hardware brands, combined with our hands-on testing approach, helps us achieve an impressive 98.5% charging session success rate and 99.9% uptime — well above the industry norm.
Even with such dependable systems, occasional challenges arise. In this post, we’ll take you behind the scenes of our Network and Charger UpTime Manager, where our proactive monitoring and remote diagnostics ensure any issue is spotted early, resolved quickly, and clearly communicated to you.
Recently, a third-party network outage put our chargers to the test. When a SIM provider’s outage disconnected hundreds of chargers, AmpUp’s team detected, resolved, and actively communicated the issue to impacted site hosts. This case illustrates our approach: when challenges arise, AmpUp springs into action — without you having to worry.
Swift Detection — October 22, 3:55am
Leveraging our remote diagnostics tools, we pinpointed the affected chargers and isolated the issue with a Network Connectivity Platform provider. Our system’s ability to analyze OCPP logs in real time confirmed the sudden disconnection pattern, allowing us to hone in on the cause.
Focused Diagnostics — October 22, 4:38am
AmpUp's monitoring detected an anomaly, flagging 299 chargers offline. Our on-call engineer was automatically alerted by our anomaly detection system. We proactively reached out to impacted site hosts, updating them on resolution progress and estimated times to restoration.
Root Cause Identification — October 22, 5:14am
We traced the source to a single Network Connectivity Platform provider, whose SIM-based outage impacted most of the affected chargers. Our AI-powered proactive monitoring tools enabled us to detect this before the network provider issued any alerts.
Collaborative Resolution — October 22, 8:24am
While waiting for the SIM provider’s resolution, our engineers devised a workaround to reset network connections on individual chargers remotely.
Continuous Improvement — October 22-23
Following this incident, we fine-tined our status monitoring, driver communication protocols, and automated recovery procedures, further improving AmpUp’s responsive, reliable support network.
Proactive Monitoring: AmpUp’s advanced anomaly detection flagged issues before the network provider could.
Clear Communication: We kept our customers informed in real-time, so they stayed in the loop without having to reach out.
Data-Driven Solutions: Our AI-powered analytics and remote diagnostics facilitated fast, targeted problem-solving, minimizing customer downtime.
AmpUp’s commitment to EV charger reliability goes beyond just fixing issues; it’s about improving our process to make every charging experience easy and accessible. Our goal is simple: to make EV charging as reliable, efficient, and user-friendly as possible — today and for years to come.
If you're ready to elevate your EV charging reliability? Submit the form below or send an email to sales@ampup.io to see how AmpUp can help.
By submitting the above form, you agree to our Privacy Policy and Terms of Service.